Three people lookign at data schematics on an interactive whiteboard


At Serco ASP we have a proven track record of providing a comprehensive, effective and secure Informatics service.  Our services cover the hosting and storage of data sets from our client’s systems and a reporting service on clinical and workforce information.

In 2012 we produced in excess of 5,500 mandatory, regular and adhoc reports.  We handle over 250 staff and patient safety incidents and process more than 450 files each month.

We have a number of clients within the UK Health sector including:

  • Cambridgeshire and Peterborough NHS Foundation Trust
  • Cambridgeshire Community Services NHS Trust
  • Cambridgeshire and Peterborough Clinical Commissioning Group
  • NHS Anglia Commissioning Support Unit.

The services we provide include:

Data Warehousing
Our Data Warehouse team manage and process vast volumes of data.  Data from both operational and production environments is extracted, transformed and loaded to the data warehouse, where it is stored securely.  Our team and customers are then able to interrogate the data to help make more informed business decisions.

Dashboards have been created to provide performance management information to GP practices, helping to achieve Quality and Outcome Framework indicators including:

  • Urgent Care Dashboards
  • Risk Stratification.

Clinical and Workforce Information Reporting

Our Clinical and Workforce Information team deliver a high quality reporting service to meet national, regional and local reporting requirements for our clients.  Data is extracted and manipulated to provide management information to drive forward business decisions and assist in the improvement of clinical care.  The team works closely with performance and service managers to continuously improve data quality.

Risk Information – Datix

Our Risk Information team maintain the Datix risk management software for the following modules:

  • Patient Advice and Liaison service
  • Complaints
  • Claims
  • Incidents.

The team assess incidents for external reporting and provide a reporting service for managers and lead clinicians.

The benefits of using Serco ASP’s Informatics Services include:

  • Production of high quality management information and reports to reduce operating costs
  • Access to an experienced team with expert knowledge of NHS data
  • Experience of  Informatics technology to improve service delivery
  • Provision of a high quality service focused on meeting Key Performance Indicators
  • A flexible service that can be tailored to your requirements
  • Secure data management.
For more information or to find out how your business might benefit from our servicesContact Us

Striving to be the preferred supplier of shared services to the UK Health Sector