ICT Services

IT Server Room

ICT Services

At Serco ASP we have a proven track record of providing a comprehensive, effective and secure ICT (Information Communication Technology) service.

With our managed ICT solutions, we can take responsibility for providing, operating, maintaining and updating your technology infrastructure.  We can provide you with individual ICT services or we can manage your entire ICT operation allowing you to focus on your customers.

Resolving in excess of 5,500 ICT matters each month including Incident Manager, Service Request and technical support our Service Desk answers in the region 78,000 calls a year.  We provide high quality ICT services for a wide variety of organisations and companies within the UK Health sector.

Some examples of the ICT services we provide to our clients:

  • Since 2000 we have been providing full ICT services to a range of NHS organisations in the UK.  With over 10,000 users spread across East Anglia in a wide spectrum of healthcare settings we also specialise in facilitating access to both national and locally developed clinical systems.
  • Our ICT service has a full service desk which is supported by a remote resolution team.  Across our supported sites we have field engineers working on site and a technical specialist back office team.
  • Our in house ICT service has specialist teams in infrastructure support and provision, media and web delivery and development, data warehousing, ICT training and clinical application support. Our application team has created and developed clinical document libraries for use in a clinical environment.

We provide a comprehensive portfolio of ICT solutions across the full range of technology services including:

  • Service Desk – located in the East of England
  • Telephony – traditional and IP technology
  • Infrastructure – support and 3rd party management
  • Network – support and implementation
  • ICT Training for Microsoft Office and SystmOne applications
  • Web building and systems integration
  • Internet service provision – filtering and access management
  • Applications, user experience, digital strategies
  • End user computing
  • Software testing and assurance
  • Contact centres
  • Clinical Systems – SystmOne
  • Financial Systems – Integra delivered services
  • UK bordered Cloud infrastructure located on the N3 network

You can achieve the following benefits when your ICT services are delivered effectively:

  • Reduced operating costs
  • Improved user efficiency through improved ICT service delivery
  • Improved productivity capabilities from your applications and infrastructure

Click here to read our ICT Services Case Study on Cambridgeshire and Peterborough NHS Foundation Trust

For more information or to find out how your business might benefit from our servicesContact Us

Striving to be the preferred supplier of shared services to the UK Health Sector