Payroll and Pensions

Two people in an office discussing payroll mangement

Payroll and Pension Management Solutions

At Serco ASP our specialist NHS payroll and pension team offer fully managed payroll services that provide outstanding value for money.  Flexible tailored solutions underpin our commitment to providing effective payroll services to ensure you can focus on the core activities of your business.

Operating the Electronic Staff Record (ESR) payroll system we work in partnership with our clients to re-engineer processes and deliver best practice.  We have a proven track record of improving quality whilst reducing unit prices, and have in-house specialists who provide expertise and guidance on PAYE and compliance, reducing the risk within your business.

Paying in excess of 50,000 NHS staff each month, we process over 600,000 payroll transactions each year with a payroll accuracy of over 99.8%.  We offer a fully managed, ISO 9001 accredited payroll services to NHS, Social Enterprise organisations and companies within the UK health sector, such as:

  • Since 2001, we have been providing the Mid Essex Hospital Services NHS Trust payroll function as an outsourced service.  We guarantee to reduce the cost of their core payroll service throughout the life of the contract.
  • At the Central Essex Community Services, we have transformed the way electronic payroll submissions are achieved.  This has enabled employees to spend time on core service provision rather than routine payroll administration.
  • At the Norfolk and Suffolk NHS Foundation Trust, our transition and project team worked closely with the Trust on all aspects of the merger of two large NHS organisations, ensuring a smooth transfer programme with a low impact on the end users.
  • At the West Suffolk Hosptial Foundation Trust, we helped to transfer the in-house service to our fully managed outsourced solution, delivering cost benefits to the Trust.


What does the service offer?

Depending on your service design, our payroll solutions can benefit your business as follows: 

  • Efficient and accurate payments
  • E-expenses management
  • Dedicated payroll customer service centre
  • Tax and third party returns
  • Real time information tax management
  • Command and control performance management tools and dashboard reporting
  • NHS payroll merge and demerger specialist services
  • Comprehensive business continuity planning
  • Improved audit trails
  • Reduced risk through PAYE compliance
  • NHS Payroll and Pension expertise and guidance

At the heart of our business is innovative technology which ensures quality and customer service.  Using Enterprise Resource Planning (ERP) workflow, we ensure quality through streamlined payroll transactions with automatic validation and verification points embedded in our workflow technology.

Our highly trained and motivated team ensure quality and that services remain focussed on our customer experience.  Our dedicated Technical Team provide in year and year end management of statutory and legislative requirements providing business assurance to our clients.  Our unique blend of expertise ensures that we are able to deliver quick and smooth transitions for clients and by understanding your business we quickly become an extension of your team.

The benefits of Serco ASP’s fully managed services are:

  • Seamless electronic expenses and time and attendance solutions to release cost benefits back to the business
  • Improved accuracy and policy control
  • Streamlined payroll processes to enhance customer experience
  • Reduced operating costs
  • Improved customer experience as manual processes are replaced with electronic submissions
  • Improved compliance and audit outcomes
  • Secure data management
  • Access to specialist project services

Click here to read our Payroll Case Study on Cambridgeshire and Peterbrough NHS Foundation Trust

For more information or to find out how your business might benefit from our servicesContact Us

Striving to be the preferred supplier of shared services to the UK Health Sector