Wider Serco

Serco’s global BPO business is a leading provider of managed and Business Process Outsourcing (BPO) services to public and private sector organisations around the world.

Serco is a FTSE 250 international service company, which combines commercial know-how with a deep public service ethos.  Around the world, we improve essential services by managing people, processes, technology and assets more effectively.

We advise policy makers, design innovative solutions, integrate systems and – most of all – deliver to the public.  Our global BPO business has over 60,000 employees across more than 100 locations, with a presence in 12 countries providing the complete spectrum of business services to customers in the public and private sector around the world.

Building on our 50 years’ experience in delivering front line services, we have combined all Serco’s middle and back office capabilities to create a new global BPO business.  And today, our specialist business processing and customer contact service centres are home to a unique spectrum of end-to-end solutions that make us a new kind of BPO company – one that deeply understands your whole business and its processes in ways that can add value to all your operations.

Serco currently delivers a range of services across both the Private and Public Sector, including central and local government and health.  Our services include business process outsourcing (BPO), property management, procurement, economic development, facilities management, information communications technology and environmental services, supporting central government and local authorities to deliver services to millions of UK citizens daily.

In the last five years, Serco has entered into strategic partnerships with Glasgow City Council, Hertfordshire County Council, Peterborough City Council, Thurrock Council and Westminster City Council, as well as several shared service contracts with local authorities including Enfield Council and Derby City Council.  Our work with central government includes services for the Child Maintenance Group, Jobcentre Plus, Defra and Companies House.

Striving to be the preferred supplier of shared services to the UK Health Sector